Discuss the role of emotional intelligence in effective leadership. How can public administrators use emotional intelligence to improve governance and public service delivery?
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The important part of leadership is emotional quotient control.
To keep the duty and the personal sentiment keep side by side and take the correct judgement so that the decision didn’t become biased.
Emotional intelligence (EQ) plays a very crucial role in effective leadership. EQ helps a person in understanding his/her own emotions as well as the emotions of others around him/her. In leadership, emotional intelligence will help you in developing a sense of empathy towards your other team mates which will help you in understanding their needs properly and communicate with them effectively.
The major characteristics under EQ are :
All these skills come immensely handy while you are serving as a leader, especially in public administrators. They can make better decisions and can effectively communicate with the public, understanding their needs. Having empathy and self regulation helps in resolving conflicts. Through this they can build trust amongst the public and effectively implement policies.
Emotional Intelligence is one of the most essential qualities possessed by an individual aspiring to get into public administration. Emotional intelligence refers to the art of not letting the emotions dominate the critical thinking and decision-making skills of an individual. As an effective leader, the implementation of any decision should be made, taking a dual approach, keeping an equal balance of emotions as well practical aspects.
The main qualities that portrays Emotional Intelligence in a leader are:
1. Self control
2. Unbiased priorities
3. Quick decision
4. Empathy
5. Patience
The role of public administrator comes with a lot of hardships and responsibilities. There arises many situations, where the leader is required to make a decision, keeping any personal desires aside and focusing completely on holistic and well rounded perspectives. As a social worker, there can be uncountable instances where an administrator can be pressured into taking decisions manipulated by emotions where-in comes the intelligence to maul the situation sensibly.