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Home/upsc: emotional intelligence

Mains Answer Writing Latest Questions

Kavita Singh
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Kavita SinghLearner
Asked: June 17, 2024In:
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Emotional intelligence is a valuable asset for public servants, but it may also be abused to coerce others into acting against their own interests. Talk about it with examples. (150 words)

upsc: emotional intelligence
  1. Tanvi Satankar
    Tanvi Satankar Begginer

    Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even includeRead more

    Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even included in higher study topics.
    But what if someone start using it in unhealthy ways, i. e., to manipulate others for your own benefits.
    You must have heard about poker face, it is an example of use of emotional intelligence, a person who is emotionally intelligent use it to disguise his/her emotions, to make other feel what you wanted them to feel about you or your emotions.
    In business field if an employee is recognised as emotionally intelligent he/she can use this power to manipulate the emotions and thoughts of others, because others start feeling that whatever they are saying must be valid.
    So, emotional intelligence must be used in a right way otherwise it could be an haphazard

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Rajashree Shirke
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Rajashree ShirkeLearner
Asked: January 23, 2025In:
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Roadmap for Answer Writing 1. Introduction Define conflict and its inevitability in workplace settings. Briefly introduce emotional intelligence (EI) as the ability to manage emotions and interpersonal relationships effectively. Fact to use: EI is especially critical in administrative roles where complex interpersonal and organizational ...

upsc: emotional intelligence
  1. Team
    Best Answer
    Team Supreme

    Model Answer Emotional intelligence (EI) is the ability to recognize, understand, and manage one's emotions while effectively navigating the emotions of others. It plays a pivotal role in conflict management, particularly in administrative roles, where navigating interpersonal challenges is essentiaRead more

    Model Answer

    Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s emotions while effectively navigating the emotions of others. It plays a pivotal role in conflict management, particularly in administrative roles, where navigating interpersonal challenges is essential.

    1. Self-Awareness

    Administrators with high self-awareness can identify emotional triggers, allowing them to stay composed during conflicts and avoid impulsive reactions.

    • Fact to use: Kiran Bedi, as Inspector General of Prisons at Tihar Jail, leveraged self-awareness to engage resistant staff and implement successful prison reforms.

    2. Self-Regulation

    The ability to control one’s emotional responses ensures professionalism and helps address conflicts objectively.

    • Fact to use: Former New Zealand Prime Minister Jacinda Ardern exemplified this during the Christchurch mosque shootings in 2019, maintaining calm and unity during a national crisis.

    3. Empathy

    EI fosters empathy, enabling administrators to understand others’ feelings and viewpoints, which is crucial for finding mutually beneficial solutions.

    • Fact to use: Empathetic communication about health guidelines during the COVID-19 pandemic reduced fear and anxiety, enhancing public cooperation.

    4. Social Skills

    Effective communication, listening, and stakeholder engagement are key components of EI that facilitate conflict resolution.

    • Fact to use: The Naga Peace Accord negotiations involved navigating complex emotional and historical issues, requiring exceptional social skills to build trust between the government and Naga groups.

    5. Motivation

    Highly motivated administrators inspire resilience in their teams and drive solutions to conflicts.

    • Fact to use: Nandan Nilekani’s unwavering motivation in spearheading Aadhaar overcame conflicts through persistent stakeholder engagement and innovative problem-solving.

    Conclusion

    Emotional intelligence is indispensable in conflict management, equipping administrators with the tools to foster empathy, maintain clarity, and inspire collaboration. By leveraging EI, conflicts can be resolved constructively, creating environments that support effective communication and sustainable solutions.

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Team
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TeamSupreme
Asked: August 26, 2024In:
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Roadmap for Answer Writing Introduction Definition of Emotional Intelligence (EI): Explain EI as the ability to understand and manage emotions, both personally and in others. Importance of EI: Highlight its relevance in enhancing relationships, communication, and leadership. A. Main Components of Emotional Intelligence 1. Self-Awareness Explanation: ...

upsc: emotional intelligence
  1. Team
    Best Answer
    Team Supreme

    Model Answer Introduction Emotional Intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions and those of others. It plays a crucial role in enhancing personal and professional relationships, effective communication, and successful leadership. Main Components of EmotiRead more

    Model Answer

    Introduction

    Emotional Intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions and those of others. It plays a crucial role in enhancing personal and professional relationships, effective communication, and successful leadership.

    Main Components of Emotional Intelligence

    1. Self-Awareness

    Self-awareness involves recognizing and understanding one’s own emotions, strengths, and weaknesses. It enables individuals to regulate their emotions and respond thoughtfully to various situations. For example, a person aware of their anxiety in social settings can take steps to manage it, leading to positive interactions.

    2. Self-Regulation

    Self-regulation is the ability to control one’s emotions and impulses, particularly under stress. Individuals who self-regulate remain calm in challenging situations, fostering constructive responses. For instance, a frustrated manager who regulates their emotions can provide constructive feedback instead of reacting impulsively.

    3. Motivation

    Motivation refers to the drive to pursue personal and professional goals despite challenges. Motivated individuals can set and achieve goals, showing resilience. For example, an entrepreneur facing setbacks who remains motivated can create a successful business that positively impacts the community.

    4. Empathy

    Empathy is the ability to understand and appreciate the emotions of others. Empathetic individuals build stronger relationships through emotional connections. A healthcare professional demonstrating empathy can enhance patient care, resulting in better health outcomes.

    5. Social Skills

    Social skills encompass effective communication, relationship-building, and collaboration. Individuals with strong social skills can lead, influence, and negotiate effectively. A manager who communicates clearly fosters a positive work environment, enhancing productivity and job satisfaction.

    Can Emotional Intelligence Be Learned?

    Yes, emotional intelligence can be developed through various practices:

    • Self-Reflection: Engaging in exercises to enhance self-awareness.
    • Feedback: Seeking constructive criticism from others.
    • Relaxation Techniques: Practicing methods like deep breathing to regulate emotions.
    • Empathy Activities: Volunteering or interacting with diverse groups.
    • Workshops: Attending training sessions on communication and conflict resolution.

    Conclusion

    Through consistent practice and application of these components, individuals can enhance their emotional intelligence, leading to more fulfilling and successful lives. Developing EI is a lifelong journey that significantly impacts personal and professional effectiveness.

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Rubi Gautam
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Rubi GautamBegginer
Asked: June 29, 2024In:
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What indicators indicate that someone is not as emotionally intelligent as they could be? To what extent is technology contributing to a reduction in people’s emotional intelligence, particularly among younger generations? (Answer in 150 words)

upsc: emotional intelligence
  1. Mayank Agrawal
    Mayank Agrawal Begginer

    Indicators of low emotional intelligence include difficulty in understanding and managing one's own emotions, poor empathy towards others, inability to handle stress, ineffective communication, and frequent conflicts in personal and professional relationships. Such individuals often struggle with seRead more

    Indicators of low emotional intelligence include difficulty in understanding and managing one’s own emotions, poor empathy towards others, inability to handle stress, ineffective communication, and frequent conflicts in personal and professional relationships. Such individuals often struggle with self-awareness and may exhibit rigid thinking and behavior patterns.

    Technology, particularly social media and digital communication, can contribute to a reduction in emotional intelligence, especially among younger generations. The heavy reliance on virtual interactions over face-to-face communication can impair the development of essential social skills, such as reading body language and emotional cues. Instant gratification from digital platforms can also lead to decreased patience and resilience. Additionally, excessive screen time may limit opportunities for meaningful, in-person relationships, which are crucial for nurturing empathy and emotional understanding. Balancing digital engagement with real-world interactions is essential to maintain and enhance emotional intelligence.

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Kumudini Lakhia
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Kumudini LakhiaEnthusiast
Asked: January 22, 2025In:
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Roadmap for Answer Writing Introduction Briefly introduce Emotional Intelligence (EI) and its significance in organizational leadership. Define EI as the ability to recognize, understand, and manage one’s own emotions and those of others. State the importance of EI at higher organizational levels and explain ...

upsc: emotional intelligence
  1. Team
    Best Answer
    Team Supreme

    Model Answer Influencing and Inspiring Employees Leaders at higher levels set the tone and culture of an organization. High EI allows leaders to inspire, motivate, and influence their teams positively. For example, former PepsiCo CEO Indra Nooyi wrote letters of praise to the parents of her executivRead more

    Model Answer

    Influencing and Inspiring Employees

    Leaders at higher levels set the tone and culture of an organization. High EI allows leaders to inspire, motivate, and influence their teams positively. For example, former PepsiCo CEO Indra Nooyi wrote letters of praise to the parents of her executive team members, which had a significant positive impact on team morale and commitment. This highlights how EI helps in connecting with individuals on an emotional level, fostering trust, and aligning them with organizational goals.

    Complex Decision-Making and Stress Management

    In leadership roles, decision-making often involves high-stakes and complex situations. EI is critical in managing stress and maintaining clarity under pressure. For instance, Steve Jobs, upon returning to Apple, restructured the management team in a way that rescued the company from near bankruptcy, demonstrating how emotional intelligence aids in navigating crisis situations with balanced decision-making.

    Conflict Resolution and Mediation

    Leaders with high EI can mediate disputes effectively by understanding underlying emotional dynamics and fostering a collaborative environment. Abraham Lincoln’s ability to manage opposing factions during the American Civil War is an exemplary display of how EI contributes to effective conflict resolution and national unity.

    Managing Organizational Change

    Higher-level leaders often drive organizational change, and EI is vital for understanding and addressing employees’ emotional responses to changes. Howard Schultz’s leadership during Starbucks’ restructuring after the 2008 financial crisis demonstrated how EI can facilitate successful change management and organizational revival.

    Building Relationships

    High EI also enables leaders to build strong relationships with various stakeholders, such as employees, investors, and customers. For example, transparent and empathetic communication fosters trust, which is essential in maintaining positive relationships, especially in challenging business environments.

    Conclusion

    As one ascends in an organization, EI becomes a crucial skill in effectively managing the complexities of leadership. Leaders with high EI are better equipped to navigate challenges, inspire teams, and create positive organizational cultures.

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Team
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TeamSupreme
Asked: August 27, 2024In:
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Roadmap for Answer Writing 1. Introduction Definition of Emotional Intelligence: Briefly define emotional intelligence (EI) as the ability to understand and manage emotions in oneself and others. Importance in Administration: State the relevance of EI in administrative practices for improving interpersonal relationships and ...

upsc: emotional intelligence
  1. Team
    Best Answer
    Team Supreme

    Model Answer Introduction Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions and those of others. In administrative practices, EI serves as a crucial tool for enhancing interpersonal relationships and making decisions that consider the emotional needsRead more

    Model Answer

    Introduction

    Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions and those of others. In administrative practices, EI serves as a crucial tool for enhancing interpersonal relationships and making decisions that consider the emotional needs of stakeholders. Here’s how emotional intelligence can be effectively applied in administrative roles.

    Body

    Building Positive Relationships

    Developing strong relationships with employees is fundamental to effective administration. T.S.R. Subramanian, an esteemed IAS officer, exemplified this by being approachable and empathetic. He frequently interacted with his team, celebrating their achievements and addressing their concerns. Such practices foster trust and loyalty within the workforce, enhancing collaboration and productivity.

    Managing Conflict

    Kiran Bedi, former Lieutenant Governor of Puducherry, effectively managed conflicts by employing her emotional intelligence. She listened empathetically to all parties involved, understanding their emotions and motivations. This approach enabled her to mediate disputes and arrive at resolutions that satisfied everyone, ensuring a harmonious working environment.

    Making Sensitive Decisions

    S. Parasuraman, former Chief Secretary of Tamil Nadu, demonstrated how EI can guide decision-making. He initiated a financial assistance program for families of deceased government employees, addressing both emotional and practical needs. This decision not only fulfilled the government’s obligations but also acknowledged the emotional distress faced by the families, showcasing sensitivity in governance.

    Managing Stress

    H.C. Verma, a retired IAS officer, highlighted the importance of managing stress in the workplace. His calm demeanor and positive attitude created a supportive environment. He also promoted stress management techniques, such as yoga and meditation, which enhanced employee well-being and productivity.

    Conclusion

    By integrating emotional intelligence into administrative practices, civil servants can foster positive work environments, improve relationships, and make informed decisions that cater to the needs of all stakeholders. This ultimately leads to more effective governance and a healthier organizational culture.

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Mona Singh
  • 1
Mona SinghBegginer
Asked: July 25, 2024In:
  • 1

Describe the idea of emotional intelligence and emphasize how important it is to administration.

upsc: emotional intelligence
  1. Anil Bhargav
    Anil Bhargav Begginer

    Emotional Intelligence (El) refers to the capability of a person to manage and control his or her emotions and possess the ability to perceive and manage the emotions of others as well. It includes following levels: Perceiving emotions: The first step in understanding emotions is to perceive them acRead more

    Emotional Intelligence (El) refers to the capability of a person to manage and control his or her emotions and possess the ability to perceive and manage the emotions of others as well. It includes following levels:

    • Perceiving emotions: The first step in understanding emotions is to perceive them accurately. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.
    • Reasoning with emotions: The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to.
    • Understanding emotions: The emotions that we perceive can carry a wide variety of meanings. For example, if your boss is acting angrily, it might mean that he is dissatisfied with your work, or he might have got a speeding ticket on his way to work that morning or he’s been fighting with his partner.
    • Managing emotions: The ability to manage emotions effectively is a crucial part of emotional intelligence and the highest level. Regulating emotions and responding appropriately as well as responding to the emotions of others are all important aspects of emotional management.

    Role of emotional intelligence in administration and governance

    • Policy implementation: Public servants need to know emotions, moods and drives of persons at whom public policy is targeted for better acquaintance with the nature of problems in society and their possible solutions.
    • Stay composed under pressure: A public servant with high El doesn’t flare up or lose control under difficult circumstances.
    • Risk-taking: In a developing country like India, bold decisions are needed in discharging the responsibility of public services and El enables this risk-taking amongst public servants without being erratic or extremely unpredictable in their behaviour.
    • Inspire a shared vision: El helps a public servant in convincing others that he understands others’ needs and has their best interests at heart. .
    • Challenge the process: An emotionally intelligent public servant strives for change. One of the key emotional intelligence skills that are needed in order to challenge the status quo is flexibility. Flexible people are more likely to try new things, take risks, and face new challenges without fear.
    • Enable others to act: El helps a public servant in realising his self-regard and develop interpersonal skills, which help him in fostering collaboration and building trust with others. This trust enables sharing and delegation of power with others.
    • Motivating others: El helps in realising the importance of rewarding people for their participation, which goes a long way in motivating them to be part of the team and carry out governance measures with more vigour and energy.

    Public servants are the trustees of public interest and are entrusted to make and implement policies. Therefore, they need to be emotionally intelligent, because without El it would be difficult to be empathetic to different sections of the society, to be firm in their approach, and to be good change agents.

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Krishana Lal
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Krishana LalBegginer
Asked: June 14, 2024In:
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“A well-developed emotional intelligence has a dark side as a weapon for manipulating others by robbing them of their ability for reason,” in addition to being an essential tool for achieving goals. (150 words)

upsc: emotional intelligence
  1. Gaurav Swain
    Gaurav Swain Begginer

    Emotional intelligence is the ability of understanding, recognize, manage, and influence emotions in oneself and others. Emotional intelligence helps a individual in achieving and fulfilling his or her personal and professional goals as it foster empathy in one's self and it also helps in collaboratRead more

    Emotional intelligence is the ability of understanding, recognize, manage, and influence emotions in oneself and others. Emotional intelligence helps a individual in achieving and fulfilling his or her personal and professional goals as it foster empathy in one’s self and it also helps in collaboration and it establishes a effective communication among the co workers, Emotional intelligence also a dark side when it’s missed used, High EI can be exploited as a manipulative tool, enabling individuals to influence others’ emotions and decisions to serve their own interests.

    The dark side of emotional intelligence is that when a person master the skill of emotional intelligence he or she can manipulate the emotions and decisions of others and those persons won’t be aware that they have been manipulated by someone. Skilled manipulators can exploit emotional cues to create trust, invoke guilt, or provoke fear, guiding others’ actions and beliefs. These Emotional manipulation can lead to various unethical outcomes, such as such as coercion in personal relationships, deceptive business practices, or even political propaganda. The victim, often unaware of the manipulation, may act against their own best interests, leading to harmful consequences.

    Thus, in the conclusion we can say that emotional intelligence is a great tool for achieving our personal and professional goals but we must be aware of it’s potential for misuse is essential to ensure that EI is employed to foster genuine understanding and collaboration rather than to manipulate and control others.

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Team
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TeamSupreme
Asked: August 23, 2024In:
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Roadmap for Answer Writing 1. Introduction Briefly define EQ (Emotional Quotient) and IQ (Intelligence Quotient). State your position: Agree or disagree with the statement. Introduce the importance of emotional skills in achieving success and fulfillment. 2. Importance of EQ Self-Awareness Define self-awareness as part of EQ. Fact: Swami ...

upsc: emotional intelligence
  1. Team
    Best Answer
    Team Supreme

    Model Answer Introduction In the debate between Emotional Quotient (EQ) and Intelligence Quotient (IQ), it is essential to recognize that both play distinct roles in achieving success, character, and happiness. While IQ measures cognitive abilities, EQ encompasses the skills necessary to understandRead more

    Model Answer

    Introduction

    In the debate between Emotional Quotient (EQ) and Intelligence Quotient (IQ), it is essential to recognize that both play distinct roles in achieving success, character, and happiness. While IQ measures cognitive abilities, EQ encompasses the skills necessary to understand and manage emotions. I firmly agree that EQ is crucial for success and lifelong achievements.

    Importance of EQ

    1. Self-Awareness

    Emotional intelligence fosters self-awareness, enabling individuals to recognize their emotions and make informed decisions. Swami Vivekananda exemplified high EQ through his profound personal and spiritual growth, showcasing how self-awareness contributes to personal development.

    2. Adaptability

    Individuals with high EQ can adapt to changing circumstances effectively. Virat Kohli, a prominent cricketer, has demonstrated remarkable adaptability in his career, adjusting his strategies to overcome various challenges.

    3. Conflict Resolution

    High EQ promotes empathy and active listening, essential for conflict resolution. Mahatma Gandhi’s approach to nonviolent conflict resolution during India’s independence showcases exceptional emotional intelligence, highlighting its importance in achieving mutually beneficial solutions.

    4. Stress Management

    Emotional intelligence equips individuals to handle stress and pressure, minimizing the risk of burnout. Studies indicate that individuals with high EQ experience lower levels of stress and maintain better mental well-being.

    5. Leadership and Teamwork

    EQ enhances leadership capabilities by allowing leaders to understand and motivate their teams. Ratan Tata exemplifies this, demonstrating that emotional intelligence in leadership results in greater productivity and job satisfaction.

    Limitations of Relying Solely on IQ

    While IQ is valuable, relying solely on it overlooks essential non-cognitive skills. Highly intelligent individuals may struggle with teamwork or adaptability, indicating that success requires more than cognitive abilities.

    Conclusion

    In today’s complex world, the importance of EQ is increasingly recognized, as seen in Indian educational reforms that incorporate emotional skills. Balancing IQ and EQ is vital for equipping individuals with a holistic skill set that enhances their quality of life, leading to a more fulfilling and successful journey.

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Santosh Singh
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Santosh SinghLearner
Asked: June 27, 2024In:
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Emotional intelligence is a critical success factor for leaders because it enables them to read and control their own emotions as well as intuitively understand and assess the emotional states of others. However, in today’s globalized society, developing cultural intelligence ...

upsc: emotional intelligence
  1. Meerab Mehata
    Meerab Mehata Begginer

    Probity refers to having strong moral principles and integrity. It is characterized as being incorruptible and adhering to ethical standards such as honesty, transparency, and accountability. Probity implies a steadfast commitment to doing what is right, even in the face of challenges or temptationsRead more

    Probity refers to having strong moral principles and integrity. It is characterized as being incorruptible and adhering to ethical standards such as honesty, transparency, and accountability. Probity implies a steadfast commitment to doing what is right, even in the face of challenges or temptations to engage in dishonest or corrupt practices.
    Significance of probity in governance:

    • Legitimacy and trust: It assures the public that the actions of the government will be in their best interest, thereby fostering confidence and trust in the system.
    • Ethical outcomes and transparency: It ensures that the decisions and actions are guided by ethical principles, which in turn promote transparency, as a person with probity has no difficulty in making the processes and decisions open and accessible to the public.
    • Accountability and checks on power: Increased transparency in governance processes helps in holding individuals and institutions accountable for their actions.
    • Upholding the Constitutional values: People with probity will uphold the rule of law, protect individual rights, and ensure that governance is in accordance with democratic ideals.
    • Reduced politicization of bureaucracy: Probity in governance reduces politicization, thereby addressing nepotism, preventing political partisanship, and minimizing corrupt practices and negative perceptions.

    Role of leadership in fosteringprobity and ethical governance in public service:

    • Promoting social justice and development: Ethical leaders prioritize fair and equitable practices, ensuring that resources and opportunities are distributed in a just manner. For instance, Gandhiji’s commitment towards non-discrimination and development at the grassroots level fostered ethical governance.
    • Fostering transparency and accountability: Transparent leaders ensure that information is readily available to the public, thereby promoting trust and encouraging accountability. For example, focus on electoral reforms for an accountable electoral system by T.N. Seshan, former Chief Election Commissioner, reflected his probity.
    • Creating resilient systems: In the face of changing circumstances, leaders develop policies and procedures that are adaptable and responsive, fostering resilience and ability to effectively navigate uncertainties. In this context, Dr. Varghese Kurien’s contribution to the success of milk revolution was a testimony to the integrity he inspired in his team, which led to the creation of a resilient supply chain.
    • Success in the face of adversities: Ethical leaders exhibit determination, and quick problem- solving skills, which propel their team to success. For instance, Narayana Murthy achieved success with Infosys despite facing failure in his first venture due to his sheer perseverance and commitment to the culture of ethics.
    • Establishing people-centric systems: Ethical leaders create people-centric systems that prioritize public interest over personal or political agendas, which lead to good governance for all. For example, Kiran Bedi, the first female IPS officer of India, known for her commitment to probity and ethical governance, voiced for a number of people-centric reforms reforms in Tihar jail, transparency in police administration, whistleblowing policy, etc.

    For procedures, processes, and systems to ensure probity in governance and deliver efficient and equitable socio-economic development, it is essential to ensure effective implementation of laws, rules, and regulations, and create a culture that is free of corruption.

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