Emotional intelligence is a valuable asset for public servants, but it may also be abused to coerce others into acting against their own interests. Talk about it with examples. (150 words)
Model Answer Emotional intelligence (EI) is the ability to recognize, understand, and manage one's emotions while effectively navigating the emotions of others. It plays a pivotal role in conflict management, particularly in administrative roles, where navigating interpersonal challenges is essentiaRead more
Model Answer
Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s emotions while effectively navigating the emotions of others. It plays a pivotal role in conflict management, particularly in administrative roles, where navigating interpersonal challenges is essential.
1. Self-Awareness
Administrators with high self-awareness can identify emotional triggers, allowing them to stay composed during conflicts and avoid impulsive reactions.
- Fact to use: Kiran Bedi, as Inspector General of Prisons at Tihar Jail, leveraged self-awareness to engage resistant staff and implement successful prison reforms.
2. Self-Regulation
The ability to control one’s emotional responses ensures professionalism and helps address conflicts objectively.
- Fact to use: Former New Zealand Prime Minister Jacinda Ardern exemplified this during the Christchurch mosque shootings in 2019, maintaining calm and unity during a national crisis.
3. Empathy
EI fosters empathy, enabling administrators to understand others’ feelings and viewpoints, which is crucial for finding mutually beneficial solutions.
- Fact to use: Empathetic communication about health guidelines during the COVID-19 pandemic reduced fear and anxiety, enhancing public cooperation.
4. Social Skills
Effective communication, listening, and stakeholder engagement are key components of EI that facilitate conflict resolution.
- Fact to use: The Naga Peace Accord negotiations involved navigating complex emotional and historical issues, requiring exceptional social skills to build trust between the government and Naga groups.
5. Motivation
Highly motivated administrators inspire resilience in their teams and drive solutions to conflicts.
- Fact to use: Nandan Nilekani’s unwavering motivation in spearheading Aadhaar overcame conflicts through persistent stakeholder engagement and innovative problem-solving.
Conclusion
Emotional intelligence is indispensable in conflict management, equipping administrators with the tools to foster empathy, maintain clarity, and inspire collaboration. By leveraging EI, conflicts can be resolved constructively, creating environments that support effective communication and sustainable solutions.
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Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even includeRead more
Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even included in higher study topics.
See lessBut what if someone start using it in unhealthy ways, i. e., to manipulate others for your own benefits.
You must have heard about poker face, it is an example of use of emotional intelligence, a person who is emotionally intelligent use it to disguise his/her emotions, to make other feel what you wanted them to feel about you or your emotions.
In business field if an employee is recognised as emotionally intelligent he/she can use this power to manipulate the emotions and thoughts of others, because others start feeling that whatever they are saying must be valid.
So, emotional intelligence must be used in a right way otherwise it could be an haphazard