Roadmap for Answer Writing 1. Introduction Briefly introduce the concept of Emotional Intelligence (EI) as the ability to recognize, understand, and manage one’s own emotions, and the emotions of others. Mention its importance in workplace settings, especially in administrative roles, where managing complex ...
Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even includeRead more
Emotional intelligence (EI) is the ability to understand human emotions and regulating them according to the requirements of situation, it includes emotions of self and others. EI is an essential quality and is required not just in employees but also in every human being, nowadays it is even included in higher study topics.
But what if someone start using it in unhealthy ways, i. e., to manipulate others for your own benefits.
You must have heard about poker face, it is an example of use of emotional intelligence, a person who is emotionally intelligent use it to disguise his/her emotions, to make other feel what you wanted them to feel about you or your emotions.
In business field if an employee is recognised as emotionally intelligent he/she can use this power to manipulate the emotions and thoughts of others, because others start feeling that whatever they are saying must be valid.
So, emotional intelligence must be used in a right way otherwise it could be an haphazard
Model Answer Introduction to Emotional Intelligence (EI) Emotional intelligence (EI) refers to the ability to recognize, understand, and manage one's emotions and the emotions of others. In administrative roles, EI is a key asset for navigating complex interpersonal conflicts and making well-balanceRead more
Model Answer
Introduction to Emotional Intelligence (EI)
Emotional intelligence (EI) refers to the ability to recognize, understand, and manage one’s emotions and the emotions of others. In administrative roles, EI is a key asset for navigating complex interpersonal conflicts and making well-balanced decisions. By harnessing EI, leaders can foster harmonious work environments, improve team dynamics, and resolve disputes effectively.
Self-awareness and Self-regulation
Self-awareness allows administrators to recognize their emotional triggers, which helps prevent impulsive reactions during conflicts. Administrators who understand their emotions can address issues with composure. For example, Kiran Bedi, as the Inspector General of Prisons at Tihar Jail, used self-awareness to manage conflicts and implement reforms despite resistance from staff. Self-regulation involves controlling emotional responses, ensuring professionalism even during challenging situations. Former New Zealand Prime Minister Jacinda Ardern’s handling of the Christchurch mosque shootings (2019) demonstrated high EI, where she maintained calm and unity, guiding the nation through the crisis.
Empathy and Social Skills
Empathy enables administrators to understand and relate to others’ feelings, which is crucial in resolving conflicts. By seeing issues from different perspectives, administrators can facilitate compromise and find mutually beneficial solutions. During the COVID-19 pandemic, clear and empathetic communication by leaders helped manage fear and uncertainty, fostering cooperation. Strong social skills, including effective communication and listening, allow administrators to engage stakeholders and build trust. For instance, the Naga Peace Accord negotiations required emotional intelligence to manage the historical and emotional challenges between the government and Naga groups.
Motivation
Highly motivated administrators inspire others to stay focused on goals, reducing tensions and fostering a collaborative atmosphere. Nandan Nilekani’s motivation for implementing the Aadhaar project in India is a prime example, where he managed conflicts through persistence and engagement with stakeholders to create a globally recognized system.
Conclusion
Emotional intelligence is indispensable for administrators in managing conflicts. By leveraging self-awareness, empathy, social skills, and motivation, leaders can resolve conflicts constructively, build stronger teams, and achieve positive outcomes.
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