MPPSC Mains PYQs

Management Roles by Henry Mintzberg

Henry Mintzberg has categorized the multifaceted roles of managers into three essential dimensions: interpersonal, informational, and decisional roles. These classifications serve as a valuable framework for comprehending the wide-ranging tasks and responsibilities inherent in managerial positions.

1. Interpersonal Roles

These roles revolve around a manager’s interactions and relationships, both within and beyond the organization. Within this category, managers undertake three primary roles:

• Figurehead: Managers serve as symbolic leaders, representing their organization through ceremonial duties and the embodiment of its values.
• Leader: Managers assume the vital responsibility of guiding and motivating their teams, making pivotal decisions, and providing support to their staff.
• Liaison: Managers establish and nurture networks and relationships, fostering connections within and outside their organization to gather crucial information and access valuable resources.

2. Informational Roles

Within this sphere, managers act as conduits of information, adept at collecting, processing, and disseminating vital data that facilitates informed decision-making. This category encompasses three primary informational roles:

• Monitor: Managers diligently observe their environment, staying attuned to internal and external developments that may impact their organization.
• Disseminator: Managers share pertinent information with their teams and other stakeholders, ensuring that everyone possesses the essential knowledge required for their roles.
• Spokesperson: Managers represent their organization by communicating its goals, policies, and actions to external parties, such as the media, government entities, and the public.

3. Decisional Roles

In this domain, managers engage in the critical process of making choices and resolving issues within the organization. Four primary decisional roles encompass this dimension:

• Entrepreneur: Managers identify opportunities and champion innovative projects or improvements within their organization.
• Disturbance Handler: When conflicts or crises emerge, managers adeptly address them to maintain organizational stability and harmony.
• Resource Allocator: Managers allocate resources, including budgets, time, and personnel, strategically to various projects and initiatives, aligning them with organizational objectives.
• Negotiator: Managers skillfully navigate negotiations, whether internally, with employees or departments, or externally, with other organizations or stakeholders, to secure agreements and resolve conflicts.