Here are some ways businesses and organizations can effectively communicate the benefits and risks of adopting new technologies to their employees and customers: Transparency and Clarity: Focus on the "Why": Explain the purpose behind the new technology and how it aligns with the organization's goalRead more
Here are some ways businesses and organizations can effectively communicate the benefits and risks of adopting new technologies to their employees and customers:
Transparency and Clarity:
- Focus on the “Why”: Explain the purpose behind the new technology and how it aligns with the organization’s goals.
- Benefits First: Clearly outline the benefits for employees (increased efficiency, better tools) and customers (improved experience, new features).
- Honest About Risks: Acknowledge potential risks (data privacy, job displacement) and outline mitigation plans.
Tailored Communication:
- Segment Audiences: Use different communication channels and messaging tailored to employees, customers, and investors.
- Employee Focus: Address employee concerns about job security through retraining programs and clear communication about potential impacts.
- Customer Focus: Highlight how the new technology will enhance their experience, address privacy concerns, and provide options for those who prefer not to use it.
Open Communication Channels:
- Two-Way Dialogue: Encourage questions, feedback, and open discussions about the new technology.
- FAQs and Resources: Develop a central resource center with FAQs, tutorials, and information on the technology.
- Training and Support: Provide comprehensive training for employees and ongoing support to ensure smooth adoption.
Additional Tips:
- Focus on User Experience: Emphasize how the technology will make tasks easier and more efficient.
- Use Clear Language: Avoid technical jargon and explain the technology in simple, understandable terms.
- Data Security: Reassure users about data privacy measures taken to protect their information.
- Showcase Success Stories: Highlight positive examples of how the technology has benefited others.
By following these steps, businesses and organizations can effectively communicate the benefits and risks of new technologies, fostering trust and ensuring a smooth adoption process for both employees and customers.
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For managing sensitive data Only collect as much sensitive or personal information as needed for your research project Data that contains personal or sensitive information should be treated with higher levels of security than non-sensitive data. Copies of personal data should be kept to a minimum inRead more
For managing sensitive data
See lessOnly collect as much sensitive or personal information as needed for your research project
Data that contains personal or sensitive information should be treated with higher levels of security than non-sensitive data.
Copies of personal data should be kept to a minimum in order to reduce risk of disclosure or unauthorised access.
Where possible, identifiable data should be anonymised. The GDPR does not apply to anonymised data but best practice for handling sensitive data should still be followed. The UK Data Service have published guidance on anonymising quantitative and qualitative data
If data have been pseudonymised (i.e. where information that identifies an individual is replaced by a code), the code key should be kept in a separate location
Any sensitive data stored on portable media or personal devices should be password protected or encrypted.
Access to devices, files or servers containing sensitive or personal data should be responsibly managed and regularly reviewed.
Always transfer sensitive or confidential data securely (Sharing files)
A plan for the timely and necessary deletion of personal information should be put together at the start of any project and included in your data management plan. Imperial ICT can be consulted about methods for ensuring permanent deletion of sensitive information.