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E-governance

E-governance refers to the use of information and communication technologies to improve the efficiency, transparency, and accessibility of government services and processes. It enables online public service delivery, digital record-keeping, remote grievance redressal, and citizen engagement through platforms like web portals, mobile apps, and social media.

E-governance enhances government-citizen interaction, streamlines administrative workflows, and promotes data-driven decision-making for better public service delivery.

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