A Citizen’s Charter is a formal document that outlines the rights and responsibilities of citizens regarding public services. It sets clear standards for service delivery, including timelines and quality expectations, while also detailing complaint redressal mechanisms.

The Uttarakhand Government has taken significant steps to implement Citizen’s Charters across various departments. Each department has developed its own charter, specifying services offered, delivery timelines, and procedures for grievance redressal. Additionally, the government has conducted awareness programs and workshops to educate citizens about their rights and the available services. These initiatives aim to enhance transparency, accountability, and citizen engagement in governance, ultimately improving public service delivery in the state.