Answer the question in maximum 200 words. This question carries 11 marks. [MPPSC 2023]
Explain the rights that customers have under the 1986 Consumer Protection Act.
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The Consumer Protection Act, 1986, was a landmark piece of legislation in India designed to safeguard the rights of consumers and ensure fair trade practices. Here are the key rights provided to consumers under the Act:
The Act also empowers consumers to take legal action against unfair trade practices, defective goods, and deficient services. It established a three-tier system of consumer redressal forums to address disputes and provide justice. Over time, the Consumer Protection Act has evolved, including significant updates in the Consumer Protection Act, 2019, which introduced additional provisions and mechanisms for consumer protection.