The application of Information and Communication Technology (ICT) has revolutionized the delivery of government services by enhancing efficiency, transparency, and accessibility. ICT enables the digitization of government processes, allowing services such as tax filing, public distribution, and pension management to be carried out online. This reduces bureaucratic delays and eliminates the need for physical paperwork.

For instance, e-governance platforms provide citizens with easy access to information and services, facilitating quicker and more transparent transactions. Services like e-visa applications, online grievance redressal, and digital public records are examples of how ICT improves service delivery. Additionally, ICT tools like GIS and data analytics help in better planning and management of public resources. Overall, ICT streamlines government operations, making them more responsive and citizen-centric.