Pawan is working as an officer in the State Government for the last ten years. As a part of routine transfer, he was posted to another department. He joined in a new office along with five other colleagues. The head of the office was a senior officer conversant with the functioning of the office. As a part of general inquiry, Pawan gathered that his senior officer carries the reputation of being difficult and insensitive person having his own disturbed family life. Initially, all seem to go well. However, after some time Pawan felt that the senior officer was belittling him and at times unreasonable. Whatever suggestions given or views expressed by Pawan in the meetings were summarily rejected and the senior officer would express displeasure in the presence of others. It became a pattern of boss’s style of functioning to show him in bad light highlighting his shortcomings and humiliating publically. It became apparent that though there are no serious work-related problems/shortcomings, the senior officer was always on one pretext or the other and would scold and shout at him. The continuous harassment and public criticism of Pawan resulted in loss of confidence, self-esteem and equanimity. Pawan realized that his relations with his senior officer are becoming more toxic and due to this, he felt perpetually tensed, anxious and stressed. His mind was occupied with negativity and caused him mental torture, anguish and agony. Eventually, it badly affected his personal and family life. He was no longer joyous, happy and contented even at home. Rather without any reason he would loose his temper with his wife and other family members. The family environment was no longer pleasant and congenial. His wife who was always supportive to him also became a victim of his negativity and hostile behaviour. Due to harassment and humiliation suffering by him in the office, comfort and happiness virtually vanished from his life. Thus it damaged his physical and mental health.

a. What are the options available with Pawan to cope up with the situation?

b. What approach Pawan should adopt for bringing peace, tranquillity and congenial environment in the office and home?

c. As an outsider, what are your suggestions for both boss and subordinate to overcome this situation and for improving the work performance, mental and emotional hygiene?

d. In the above scenario, what type of training would you suggest for officers at various levels in the government offices? (250 words) [UPSC 2021]

Roadmap for Answer Writing

Introduction

• Introduce the scenario involving Pawan, an officer facing harassment from his senior officer.
• Highlight the impact of this situation on Pawan’s professional and personal life.

A. Options Available for Pawan to Cope with the Situation

1. Confront the Senior Officer:
   • Action: Pawan can have a direct conversation to address his concerns.
   • Fact: Open communication can sometimes resolve misunderstandings (Source: Conflict resolution literature).
2. Seek Support from Colleagues:
   • Action: Discussing the situation with trusted colleagues may offer emotional support and advice.
3. Document Incidents:
   • Action: Keeping a record of instances of harassment could be valuable for future reporting.
   • Fact: Documentation is essential for formal complaints (Source: Workplace rights guidelines).
4. Report to Higher Authorities:
   • Action: If harassment continues, escalate the issue to HR or senior management.
5. Seek Counseling or Therapy:
   • Action: Professional help can aid in managing the emotional toll of the situation.

B. Approach for Peace and Tranquility

1. Open Communication:
   • Action: Pawan should engage in constructive discussions with the senior officer to clarify expectations.
2. Maintain Professionalism:
   • Action: Focus on work rather than the negativity surrounding him.
3. Build Positive Relationships:
   • Action: Foster supportive relationships with colleagues to create a more positive work environment.
4. Practice Self-Care:
   • Action: Engage in activities that promote well-being, such as exercise and hobbies.
5. Seek Guidance from Superiors:
   • Action: Consulting mentors can provide strategies to handle the situation.

C. Suggestions for Boss and Subordinate

For the Boss:

1. Develop Emotional Intelligence:
   • Action: Understanding and managing emotions can improve workplace dynamics.
2. Provide Constructive Feedback:
   • Action: Offering feedback privately and positively encourages growth.
3. Encourage Open Communication:
   • Action: Foster an environment where employees feel safe to share ideas.
4. Lead by Example:
   • Action: Demonstrating respect and professionalism sets a positive tone.

For the Subordinate:

1. Maintain Professionalism:
   • Action: Focus on work and avoid reacting to negativity.
2. Seek Clarification:
   • Action: Asking for clarification can help avoid misunderstandings.
3. Build a Support Network:
   • Action: Develop relationships that provide emotional support.
4. Practice Self-Care:
   • Action: Prioritize mental health and stress management.

D. Suggested Training for Officers

1. Leadership and Communication Skills:
   • Training: Programs on effective leadership can improve conflict resolution.
2. Emotional Intelligence and Empathy:
   • Training: Workshops can help officers build stronger interpersonal relationships.
3. Conflict Resolution and Negotiation:
   • Training: Equip officers with skills to handle disputes constructively.
4. Stress Management and Well-Being:
   • Training: Programs focusing on mental health can enhance work-life balance.
5. Diversity and Inclusion:
   • Training: Promote understanding and respect among colleagues.

Conclusion

• Summarize the importance of addressing workplace harassment and fostering a supportive environment.
• Highlight the need for training programs to improve workplace dynamics and mental health.