You have just been appointed as Additional Director General of Central Public Works Department. The Chief Architect of your division, who is to retire in six months, is passionately working on a very important project, the successful completion of which would earn him a lasting reputation for the rest of his life.\ A new lady architect, Seema, trained at Manchester School of Architecture, UK joined as Senior Architect in your division. During the briefing about the project, Seema made some suggestions which would not only add value to the project, but would also reduce completion time. This has made the Chief Architect insecure and he is constantly worried that all the credit will go to her. Subsequently, he adopted a passive and aggressive behaviour towards her and has become disrespectful to her. Seema felt it embarrassing as the Chief Architect left no chance of humiliating her. He would very often correct her in front of other colleagues and raise his voice while speaking to her. This continuous harassment has resulted in her losing confidence and self- esteem. She felt perpetually tensed, anxious and stressed. She appeared to be in awe of him since he has had a long tenure in the office and has vast experience in the area of her work. You are aware of her outstanding academic credentials and career record in her previous organisations. However, you fear that this harassment may result in compromising her much needed contribution in this important project and may adversely impact her emotional well-being. You have also come to know from her peers that she is contemplating tendering her resignation. (250 words) [UPSC 2023]
a. What are the ethical issues involved in the above case?
b. What are the options available to you in order to complete the project as well as to retain Seema in the organization?
a. Ethical Issues Involved in the Above Case
1. Workplace Harassment:
2. Professional Integrity:
3. Emotional and Psychological Impact:
4. Impact on Project Outcomes:
b. Options Available to Complete the Project and Retain Seema
1. Address the Harassment:
2. Provide Support to Seema:
3. Foster a Collaborative Environment:
4. Implement Training and Development:
5. Monitor and Evaluate:
In summary, addressing the harassment through direct intervention, supporting Seema, fostering a collaborative work environment, implementing relevant training, and monitoring progress are key strategies to retain valuable employees and ensure project success.
a. Ethical Issues Involved in the Case
1. Workplace Harassment and Disrespect: The Chief Architect’s passive-aggressive behavior and public humiliation of Seema constitute workplace harassment. This behavior not only undermines Seema’s confidence and well-being but also contravenes ethical standards of respect and professionalism in the workplace. Respect and dignity of employees are fundamental ethical principles that are being violated here.
2. Professional Jealousy and Credit Issues: The Chief Architect’s insecurity about losing credit due to Seema’s contributions highlights an ethical issue related to professional jealousy and credit allocation. The focus should ideally be on the project’s success rather than individual recognition.
**3. Impact on Project and Employee Well-being: There is an ethical concern about balancing the project’s success with the emotional and psychological well-being of employees. The harassment could jeopardize Seema’s contribution to the project, affecting its successful completion.
4. Fair Evaluation of Competence: The situation presents an issue of fair evaluation of Seema’s professional abilities. Her credentials and previous experience should be acknowledged without bias or undue influence from senior colleagues.
b. Options Available to Address the Situation
1. Address the Harassment Issue Directly: Conduct a private, candid discussion with the Chief Architect to address his behavior. Emphasize the importance of maintaining a professional and respectful work environment. Clearly state that harassment and disrespect are unacceptable and will not be tolerated.
2. Provide Support and Counseling for Seema: Arrange for confidential counseling or mentoring for Seema to help her regain confidence and address her stress. Ensure she has access to support systems within the organization to help manage her emotional well-being.
3. Facilitate Constructive Dialogue: Organize a mediation session between the Chief Architect and Seema. This should be aimed at resolving conflicts and fostering a collaborative environment. Encourage open communication to address any misunderstandings and improve working relationships.
4. Recognize and Utilize Seema’s Expertise: Acknowledge Seema’s valuable contributions and integrate her suggestions into the project. Highlight her qualifications and innovative ideas to the team and ensure that her efforts are recognized appropriately. This could also involve formally reviewing her contributions and ensuring she receives due credit.
5. Monitor and Adjust Project Roles: If the situation does not improve, consider adjusting project roles to minimize direct conflicts while still leveraging Seema’s expertise. This could involve giving Seema a more prominent role in specific areas of the project where she can excel without being directly undermined by the Chief Architect.
6. Implement Organizational Policies: Reinforce the organization’s policies on harassment and respect. Conduct training sessions to ensure all employees understand the standards of behavior expected and the mechanisms available to report and address issues of harassment.
By addressing both the ethical concerns and practical solutions, you can work towards a resolution that maintains project integrity and supports the well-being of all employees involved.
Model Answer
Introduction
The scenario involving Vinod, the Additional Director General, highlights critical ethical issues arising from workplace harassment and the management of team dynamics.
Ethical Issues Involved
Options Available
Option 1: Mediation and Conflict Resolution
Option 2: Training and Sensitization
Option 3: Reassign Roles
Option 4: Personal Counseling for Seema
Preventive Measures
Conclusion
This case emphasizes the critical need to uphold workplace values and address harassment effectively. By fostering a culture of respect and inclusivity, the organization can achieve project success while supporting employee well-being, ultimately leading to a harmonious and productive work environment.