Comparing Cost and Benefits of e-Governance Programs

The later means, that the governments should analyze e-Governance not in terms of cost-benefit, tangible and intangible, with time. That is to say fixed costs in addition to other operating expenses in relation to the impact on citizens and, in the long run, on public administration. ”

Steps to Assess Cost vs. Benefit:

1. Cost Identification: Hardware, software and communication networks installation
– Maintenance and operational costs Maintenance and operational costs include all the expenses that are incurred during the operations of an organisation or company.
– Programs that related to staff training and digital literacy .
– Cybersecurity measures .

2. Evaluate Benefits:
– Reducing the time, and therefore the cost incurred by citizens and businesses
– Efficient service delivery
– Reduced corruption and manual mistakes
– Enhanced bureaucracy
– Better citizen satisfaction

3. Think About Intangibles:
More interaction between the government and the people
Digital inclusion and empowerments of the most vulnerable group
Long-term socio economic impacts

Metrics for Assessing e-Governance Programs’ Success:
1. Operational Efficiency:
– The time required to process government services has gone down
– Most services can be accessed from the net

2. Adoption and Satisfaction of Users:
– CMO/ A2 Number of citizens availing e-Governance services
: citizen feedback scores and satisfaction scores

3. Cost Savings:
Reducing its allergy rating, or Degree to which it is allergy-friendly or appropriate all together to accommodate all patients needs or lack of or Increase or improving patients Experience –patients satisfaction level by Decrease administrative cost
– Preshrunk to minimal paperwork hence minimizing manual encumbrance.

4. Transparency and Accountability:
Total grievances resolved through the online mode .
Of cases of corruption reported to decrease.

5. Inclusivity and Accessibility:
Proportion of rural and other unserved population accessing the services .
Services being available in regional languages.