What role does emotional intelligence play in resolving conflicts and managing disagreements, both personally and professionally?
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According to Salovey and Mayer (1990) emotional intelligence is:
“the ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them and to use this information to guide one’s thinking and
actions.”
Everyone experiences and relates their feelings and emotions in day to day life. Emotions have valuable information about relationships, behavior and every
aspect of the human life around us. The most recent research shows that emotions are
constructive and do contribute to enhance performance and better decision making
both at job and in private life.
Conflict management is the ability to handle difficult individuals, groups of
people, or tense situations with diplomacy and tact. This competency entails finding
the best solution to a given problem or disagreement. By proper use of
emotions and understanding moods of oneself and others, one can manage their
conflict and stressful situations effectively.
According to Salovey and Mayer (1990) emotional intelligence is:
“the ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them and to use this information to guide one’s thinking and
actions.”
Everyone experiences and relates their feelings and emotions in day to day life. Emotions have valuable information about relationships, behavior and every
aspect of the human life around us. The most recent research shows that emotions are
constructive and do contribute to enhance performance and better decision making
both at job and in private life.
Conflict management is the ability to handle difficult individuals, groups of
people, or tense situations with diplomacy and tact. This competency entails finding
the best solution to a given problem or disagreement. By proper use of
emotions and understanding moods of oneself and others, one can manage their
conflict and stressful situations effectively.
Emotional Intelligence and Managing Conflicts.
Emotional intelligence is recognising your emotions, understanding, feeling, and regulating them, as well as realizing how your emotions affect other people. All of us probably have someone who doesn’t lose their patience with stressful situations. Instead, they look at a problem and find a solution calmly. They are honest with themselves, trust their intuition and make decisions. They take criticism well, and they know when to use it to improve their performance.
Conflict and disagreements are a part of our everyday life as everybody’s needs are different. Some disagreement and conflict are inevitable as this where learning, creativity, and understanding occur. It is not that conflict occurs that is the issue, it is how it is managed. Emotionally intelligent people can identify the root of conflicts, find common ground, and generate solutions. Using the basic elements of Emotional intelligence: self-awareness, empathy, effective communication, and conflict management skills, individuals can manage conflicts effectively, build stronger relationships, and foster a productive work environment.
I believe being empathetic in general helps a lot with conflict management. Once you understand the view of people around you, you work to come to similar ground.