Democracy thrives on open discourse and the free flow of information, but online platforms can amplify hateful or extremist views. How can democratic societies balance the need for tolerance with the need to protect themselves from those who would undermine democratic institutions?
The “Paradox of Tolerance” allows for the idea that absolute tolerance may become a threat to tolerance itself. The paradox has a new twist in the digital age. With online interfaces, freedom of speech and transfer of diverse viewpoints can be provided, but it also increases negative content, such as:
Hate speech: The Internet may facilitate hate speech, incitement to violence, and other types of discrimination against minority groups.
-Disinformation and misinformation: False or misleading information can quickly gather enough momentum to challenge the validity of institutions and lead to social unrest.
-Extremism and radicalization:Online environments can nurture extremist ideologies and convert people to become violent extremists.
Balancing Tolerance and Protection:
1. Content Moderation:
-Have Clear Terms of Service: The companies must have clear and unmistakable terms of service that ban hate speech, harassment, and the creation of false information to be spread to others.
-Human Moderation- Use human moderators in conjunction with AI algorithm to moderate and delete harmful content.
-Transparency &Accountability. Speak out what the policies on the moderation of content are for each platform and be able to appeal for the deletion of users’ contents.
2. Media Literacy
Training the users in critical thinking, media literacy, and information searching and analysis skills on the Internet.
Development of Critical Thinking Skills: Embed media literacy into the school curricula so that the students understand the digital sphere and think critically before accepting and acting upon information.
3. Civil Discourse Support
-Facilitating Fact-Checking: Provide resources and funding to independent fact-checking services to limit the spread of disinformation
-Encourage Diverse Views: Assist companies in their efforts toward the promotion of diverse views and engagements of respectful nature between users whose views may differ with them.
4. Legal and Regulatory Structure:
Legislative: Legislation related to the proliferation of hate speech, misinformation, and manipulations with online platforms.
-Regulatory: Think about ways the regulations call the platforms into account for content they allow on the internet and what that has in store for society as a whole.
5. International Cooperation
-International Cooperation: Carry out international cooperation to address international issues on global matters of online extremism, disinformation, and information manipulation.