IT Service Management (ITSM) improves customer satisfaction through several key practices:

1. Standardized Processes: ITSM frameworks, like ITIL, standardize service delivery processes, ensuring consistency and reliability in services. This reduces errors and increases trust in IT services.
2. Efficient Incident Management: Quick and effective resolution of incidents minimizes downtime and disruption for customers, leading to higher satisfaction.
3. Service Desk Support: A centralized service desk provides a single point of contact for customers, offering timely assistance and support, which enhances their experience.
4. Proactive Problem Management: ITSM focuses on identifying and addressing root causes of issues before they impact customers, leading to fewer recurring problems and increased satisfaction.
5. Service Level Agreements (SLAs): Clear SLAs define expected service standards and response times, setting clear expectations for customers and ensuring accountability from the service provider.
6. Continuous Improvement: ITSM promotes continuous service improvement through regular reviews and feedback mechanisms, ensuring services evolve to meet customer needs.
7. Customer-Centric Approach: ITSM frameworks emphasize understanding and meeting customer needs, ensuring services are aligned with customer expectations and business objectives.
8. Change Management: Structured change management processes minimize the risk and impact of changes on customers, maintaining service stability.

By implementing these practices, ITSM enhances service quality, reliability, and responsiveness, leading to improved customer satisfaction.