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Emotional Intelligence and Managing Conflicts.
According to Salovey and Mayer (1990) emotional intelligence is: “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.” Everyone experiences and relates their feelings and emotions in day to daRead more
According to Salovey and Mayer (1990) emotional intelligence is:
“the ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them and to use this information to guide one’s thinking and
actions.”
Everyone experiences and relates their feelings and emotions in day to day life. Emotions have valuable information about relationships, behavior and every
aspect of the human life around us. The most recent research shows that emotions are
constructive and do contribute to enhance performance and better decision making
both at job and in private life.
Conflict management is the ability to handle difficult individuals, groups of
See lesspeople, or tense situations with diplomacy and tact. This competency entails finding
the best solution to a given problem or disagreement. By proper use of
emotions and understanding moods of oneself and others, one can manage their
conflict and stressful situations effectively.