Concept of Public Service

Model Answer

Introduction

Mission Karmayogi aims to elevate the standards of conduct and behavior among civil servants, fostering efficiency in public service. This initiative is designed to cultivate a “future-ready civil service” characterized by integrity and professionalism, ultimately enhancing service delivery at the grassroots level.

High Standards of Conduct and Behavior

1. Ethical Grounding

Mission Karmayogi emphasizes integrity, accountability, and transparency in public service, drawing from deontological ethics. It integrates the Nolan Principles into the training at the LBSNAA, ensuring ethical governance.

2. Behavioural Training

The mission leverages behavioural science to instill a “service-before-self” ethos among civil servants. Training focuses on positive reinforcement and modeling ethical conduct to enhance commitment to public welfare.

3. Continuous Learning

Through the iGOT Karmayogi platform, civil servants engage in lifelong learning, which mirrors Singapore’s SkillsFuture program. This AI-based platform offers personalized learning, aiding civil servants in adapting to evolving governance needs.

4. Performance Monitoring

Utilizing 360-degree performance appraisals, the mission aligns individual achievements with governance goals, promoting accountability and ethical decision-making, as recommended by the 2nd ARC.

5. Holistic Development

By integrating Indian ethics, such as Karma Yoga, with modern administrative theories, the mission fosters both personal growth and professional competence.

Enhancing Productivity and Grassroots Service Delivery

1. Capacity Building

Mission Karmayogi develops essential skills in public administration and project management, enabling efficient grassroots service delivery.

2. Decentralised Decision-Making

By promoting decentralized governance, the mission empowers officers to make localized decisions. The Punchhi Commission advocates for this approach, ensuring faster decision-making.

3. Technology Integration

The use of AI and big data analytics streamlines public services and optimizes service delivery. For instance, Tamil Nadu’s e-District program reduces citizen interactions with government offices.

4. Community Engagement

Training civil servants to engage with local communities fosters participatory governance. The Kudumbashree initiative in Kerala exemplifies effective community-centric service delivery.

5. Inclusivity in Services

Mission Karmayogi ensures that marginalized groups receive fair and inclusive services, akin to the implementation of MGNREGA, which targets vulnerable populations.

Conclusion

Mission Karmayogi embodies the principle that “Sheelam Param Bhushanam” (character is the highest virtue), reinforcing the ethical character of civil servants. By enhancing their skills and promoting accountability, this initiative empowers civil servants to deliver high-quality services, ensuring effective governance and public trust.