Home/Probity in Governance/Concept of Public Service
Concept of Public Service
Share
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
Please briefly explain why you feel this question should be reported.
Please briefly explain why you feel this answer should be reported.
Please briefly explain why you feel this user should be reported.
Mission Karmayogi is aiming for maintaining a very high standard of conduct and behaviour to ensure efficiency for serving citizens and in turn developing oneself. How will this scheme empower the civil servants in enhancing productive efficiency and delivering the services at the grassroots level? (Answer in 150 words) [UPSC 2024]
Model Answer Introduction Mission Karmayogi aims to elevate the standards of conduct and behavior among civil servants, fostering efficiency in public service. This initiative is designed to cultivate a "future-ready civil service" characterized by integrity and professionalism, ultimately enhancingRead more
Model Answer
Introduction
Mission Karmayogi aims to elevate the standards of conduct and behavior among civil servants, fostering efficiency in public service. This initiative is designed to cultivate a “future-ready civil service” characterized by integrity and professionalism, ultimately enhancing service delivery at the grassroots level.
High Standards of Conduct and Behavior
1. Ethical Grounding
Mission Karmayogi emphasizes integrity, accountability, and transparency in public service, drawing from deontological ethics. It integrates the Nolan Principles into the training at the LBSNAA, ensuring ethical governance.
2. Behavioural Training
The mission leverages behavioural science to instill a “service-before-self” ethos among civil servants. Training focuses on positive reinforcement and modeling ethical conduct to enhance commitment to public welfare.
3. Continuous Learning
Through the iGOT Karmayogi platform, civil servants engage in lifelong learning, which mirrors Singapore’s SkillsFuture program. This AI-based platform offers personalized learning, aiding civil servants in adapting to evolving governance needs.
4. Performance Monitoring
Utilizing 360-degree performance appraisals, the mission aligns individual achievements with governance goals, promoting accountability and ethical decision-making, as recommended by the 2nd ARC.
5. Holistic Development
By integrating Indian ethics, such as Karma Yoga, with modern administrative theories, the mission fosters both personal growth and professional competence.
Enhancing Productivity and Grassroots Service Delivery
1. Capacity Building
Mission Karmayogi develops essential skills in public administration and project management, enabling efficient grassroots service delivery.
2. Decentralised Decision-Making
By promoting decentralized governance, the mission empowers officers to make localized decisions. The Punchhi Commission advocates for this approach, ensuring faster decision-making.
3. Technology Integration
The use of AI and big data analytics streamlines public services and optimizes service delivery. For instance, Tamil Nadu’s e-District program reduces citizen interactions with government offices.
4. Community Engagement
Training civil servants to engage with local communities fosters participatory governance. The Kudumbashree initiative in Kerala exemplifies effective community-centric service delivery.
5. Inclusivity in Services
Mission Karmayogi ensures that marginalized groups receive fair and inclusive services, akin to the implementation of MGNREGA, which targets vulnerable populations.
Conclusion
Mission Karmayogi embodies the principle that “Sheelam Param Bhushanam” (character is the highest virtue), reinforcing the ethical character of civil servants. By enhancing their skills and promoting accountability, this initiative empowers civil servants to deliver high-quality services, ensuring effective governance and public trust.
See lessWhat make fundamental rights different for Armed forces of India?
Although the Indian Constitution provides fundamental rights to all citizens, it allows certain restrictions on the rights of the members of the Armed Forces. This is primarily because of the nature of their service and the need to maintain discipline and national security. Article 33: This ARead more
Although the Indian Constitution provides fundamental rights to all citizens, it allows certain restrictions on the rights of the members of the Armed Forces. This is primarily because of the nature of their service and the need to maintain discipline and national security.
Article 33: This Article gives the Parliament power to restrict or abolish, as regards members of the Armed Forces, police forces and such force as may hereafter be created, any right conferred by this Part. Such provisions can provide for restrictions, for instance, right to form union or strike which is essential to maintain discipline and operational efficiency in the forces.
Discipline and National Security: The Armed Forces operate on a strict code of discipline and hierarchy. Restraints upon certain rights are considered necessary for swift and effective command, maintenance of morale, and national security. For example, the right to freedom of speech may be restricted not to allow sensitive information to be disclosed, which could have a detrimental impact on national security.
-Specialized Nature of Service: Armed forces require manning on more occasions in challenging and demanding environments involving risks and sacrifices of significant proportions. Some rights may be limited as justification toward ensuring safety and well-being of personnel and operational effectiveness.
See lessExamine the vital role of citizen engagement in ensuring the efficient delivery of public services and explore the challenges that impede meaningful citizen participation in this process.(200 Words)
Model Answer Citizen engagement plays a crucial role in the efficient delivery of public services by ensuring that public policies and services are closely aligned with the needs of the community. Improved Service Design Engaging citizens helps officials understand community-specific needs, leadingRead more
Model Answer
Citizen engagement plays a crucial role in the efficient delivery of public services by ensuring that public policies and services are closely aligned with the needs of the community.
Engaging citizens helps officials understand community-specific needs, leading to more effective service design. For example, the Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) allows Gram Sabhas to recommend projects, ensuring local needs are met.
Citizen engagement strengthens both bureaucratic and social accountability. Social audits allow citizens to hold government officials accountable for service delivery, ensuring that resources are used efficiently.
Collaboration with citizens fosters innovative solutions to public service challenges. For instance, the Swachh Bharat Abhiyan encouraged widespread citizen participation in cleanliness drives, which significantly improved sanitation across urban areas.
Active citizen involvement helps build trust in government institutions. Kerala’s ‘People’s Plan Campaign’ (1996) is a prime example, where citizen participation led to improved public health and education outcomes, increasing the legitimacy of government initiatives.
Challenges to Citizen Engagement
Public distrust, often fueled by corruption or inefficiency, hinders citizen participation. When citizens feel their input is disregarded, their willingness to engage diminishes.
Many citizens lack the necessary skills, knowledge, or resources to effectively participate in decision-making processes. This includes legal or technical knowledge required for meaningful engagement.
Socio-economic disparities mean that more privileged groups are better positioned to engage, leaving marginalized communities underrepresented.
Engagement mechanisms can unintentionally exclude certain groups due to factors like language barriers or inaccessible modes of participation, further entrenching social inequality.
Conclusion
Citizen engagement is vital for improving public service delivery by fostering more inclusive, accountable, and innovative governance. However, to overcome barriers such as mistrust, limited capacity, and unequal access, efforts must be made to build public awareness and ensure that all citizens, regardless of background, have the opportunity to participate meaningfully.
See lessThere has been a call for strengthening the powers of Lokayuktas in states to help them effectively carry out their intended functions. Discuss. (200 words)
Model Answer Introduction The Lokayuktas were established under the Lokpal and Lokayuktas Act, 2013, to act as anti-corruption ombudsmen at the state level, tasked with investigating allegations of corruption against public functionaries. However, the institution has faced challenges in fulfilling iRead more
Model Answer
Introduction
The Lokayuktas were established under the Lokpal and Lokayuktas Act, 2013, to act as anti-corruption ombudsmen at the state level, tasked with investigating allegations of corruption against public functionaries. However, the institution has faced challenges in fulfilling its intended role, and there has been a growing call for strengthening its powers to enhance its effectiveness in addressing corruption and maladministration.
Issues Hindering the Effectiveness of Lokayuktas
The Lokpal and Lokayuktas Act, 2013 mandates the establishment of Lokayuktas but does not provide detailed provisions on their composition, powers, or operational guidelines. States are required to pass their own Lokayukta laws, but many have failed to do so, leading to inconsistencies in the functioning of these institutions (Source: Lokpal and Lokayuktas Act, 2013).
The process of appointing Lokayuktas often involves political figures, which can lead to a conflict of interest, as the body is tasked with investigating politicians and public officials. This undermines the institution’s independence and effectiveness in tackling corruption (Source: Public Administration Review).
Prolonged vacancies in the Lokayukta positions in various states impede the smooth functioning of the institution. Delays in appointments reduce the accountability of public officials and affect the timely investigation of corruption cases (Source: The Hindu, 2022).
There is a lack of uniformity in the jurisdiction of Lokayuktas. In some states, the Chief Minister is within the Lokayukta’s jurisdiction, while in others, such as Uttar Pradesh and Bihar, the Chief Minister is excluded. This inconsistency creates confusion and limits the scope of the Lokayukta’s investigations (Source: India Today, 2021).
Recommendations to Strengthen Lokayuktas
Lokayuktas should be granted more comprehensive powers, including the ability to investigate all state government employees, local bodies, and state corporations. They should also have financial and managerial autonomy to function independently (Source: The Hindu).
To ensure impartiality, the appointment of Lokayuktas should be transparent and free from political influence. Clear guidelines for the selection process should be established to avoid conflicts of interest (Source: The Times of India, 2023).
A robust legal framework to protect whistleblowers is essential to encourage reporting of corruption without fear of retaliation. Lokayuktas should be empowered to offer this protection and initiate inquiries independently, with dedicated police and prosecution wings (Source: The Economic Times, 2023).
States should be required to provide written reasons when rejecting recommendations made by the Lokayukta. This will enhance transparency and accountability in the functioning of state governments (Source: India Today, 2022).
Conclusion
Strengthening the powers of Lokayuktas is critical for addressing corruption and ensuring accountability in governance. By providing the institution with greater autonomy, clear jurisdiction, and adequate protection for whistleblowers, Lokayuktas can fulfill their intended role in promoting good governance and anti-corruption efforts across India.
See lessIs there any role of empaty in public services? Explain your views with suitable example. (200 Words) [UPPSC 2019]
Role of Empathy in Public Services 1. Enhancing Service Delivery Personalized Services: Empathy enables public servants to understand and respond to the unique needs of individuals. For instance, during the COVID-19 pandemic, the Mumbai municipal authorities set up dedicated support for the elderlyRead more
Role of Empathy in Public Services
1. Enhancing Service Delivery
Personalized Services: Empathy enables public servants to understand and respond to the unique needs of individuals. For instance, during the COVID-19 pandemic, the Mumbai municipal authorities set up dedicated support for the elderly and those with disabilities, such as doorstep delivery of medicines and essentials. This empathetic approach ensured that vulnerable populations received timely assistance.
2. Building Public Trust
Fostering Trust: Empathy helps build trust between the government and the public. The 2020 Kerala floods response, where the state government quickly mobilized resources, communicated transparently, and provided empathetic support to displaced families, exemplified how understanding and addressing the emotional and practical needs of affected citizens can enhance public trust.
3. Conflict Resolution
Mediating Disputes: Empathetic engagement is crucial in conflict resolution. The Indian government’s dialogue with farmer representatives during the 2020-2021 farmers’ protests involved understanding their concerns about new agricultural laws. The willingness to listen and address specific grievances showcased the role of empathy in reaching a compromise and de-escalating tensions.
4. Supporting Marginalized Groups
Inclusive Policies: Empathy is vital for crafting inclusive policies that support marginalized communities. The Pradhan Mantri Awas Yojana (PMAY) aims to provide affordable housing to economically weaker sections. By addressing the housing needs of low-income families, the scheme reflects empathy towards the struggles of underserved populations.
5. Improving Employee Well-being
Positive Work Environment: Empathy in leadership can enhance workplace morale. The introduction of mental health support programs and flexible working conditions for government employees, particularly during the pandemic, demonstrates how understanding and addressing employee well-being can improve job satisfaction and performance.
Conclusion
Empathy is integral to effective public services, as it improves service delivery, builds trust, resolves conflicts, supports marginalized groups, and enhances employee morale. By incorporating empathy into public administration, governments can create more responsive, inclusive, and effective services, leading to better outcomes for all.
See lessWhat do you understand by the terms 'governance', 'good governance' and 'ethical governance'?(150 words) [UPSC 2016]
Understanding Governance, Good Governance, and Ethical Governance 1. Governance: Definition: Governance refers to the processes, structures, and institutions through which authority and power are exercised and decisions are made to manage a country or organization. Example: Government administrationRead more
Understanding Governance, Good Governance, and Ethical Governance
1. Governance:
2. Good Governance:
3. Ethical Governance:
Conclusion: Governance encompasses the management of authority, good governance focuses on effective and fair administration, and ethical governance integrates moral principles into public administration, ensuring integrity and trust.
See lessWhat are the basic principles of public life? Illustrate any three of these with suitable examples.(150 words) [UPSC 2019]
Basic Principles of Public Life **1. Integrity Definition: Integrity involves maintaining strong moral principles and honesty in all actions and decisions. It requires transparency and adherence to ethical standards. Example: Arvind Kejriwal, Chief Minister of Delhi, emphasized integrity by implemenRead more
Basic Principles of Public Life
**1. Integrity
Definition: Integrity involves maintaining strong moral principles and honesty in all actions and decisions. It requires transparency and adherence to ethical standards.
Example: Arvind Kejriwal, Chief Minister of Delhi, emphasized integrity by implementing the Delhi Government’s anti-corruption helpline, aiming to tackle bribery and promote transparency in governance.
**2. Accountability
Definition: Accountability means being responsible for one’s actions and decisions, and being answerable to the public and institutions.
Example: Nirmala Sitharaman, Union Finance Minister, demonstrated accountability by providing regular updates and clarifications regarding the economic impact and government responses to the COVID-19 pandemic, thereby ensuring transparency in the use of public funds.
**3. Equity
Definition: Equity involves ensuring fairness and equal treatment for all individuals, regardless of their background or status.
Example: Mamata Banerjee, Chief Minister of West Bengal, promoted equity through the implementation of the Kanyashree Prakalpa scheme, which provides financial assistance to girls from economically disadvantaged families, aiming to improve their access to education and reduce dropout rates.
These principles ensure that public officials act ethically and serve the community effectively.
See lessCritically analyze the ethical considerations surrounding the NEET scam. What measures can be taken to prevent such incidents in the future, and how can the interests of genuine students be protected?
The Scam of Students: NEET 2024 The NEET Scam of 2024 raises the most neglected factors which are present in our country. From NEET exam,we generally expect that aspirants will have a fair and equal chance to get admissions in top notch institutes of India but NEET 2024 raises several ethical concerRead more
The Scam of Students: NEET 2024
The NEET Scam of 2024 raises the most neglected factors which are present in our country. From NEET exam,we generally expect that aspirants will have a fair and equal chance to get admissions in top notch institutes of India but NEET 2024 raises several ethical concerns or as I can say issues.
The issues are:
1. Equality: Those who can afford to cheat exam or buy examiners,centres or equipments are scoring high score which were not able to score in last 5-6 years. There was a time in 2016 where an aspirant (General category) with a score of 650 was securing a seat in Maulana Abul Kalam Azad Medical College (MAMC) but nowadays an aspirant needs around 690-700 for admission in MAMC through general category. So,you can see the difference in 8 years.
2. Corruption and Bribery: This is one thing that can not be completely eradicated in any means. It will stay forever. There will be someone present in the sector where who will take bribery for exam,answer sheet,etc.
3. Impact on Mental Health: The genuine students who prepare for the exam are exploited. It takes toll on the mental state of the students. Sometimes, they take a step which completely destroys them and their family.
But what are the steps or ideas which can be taken to stop this all nonsense?
From my side,there are some measures which can be taken for consideration to stop this nonsense:
1. Upgrade Surveillance System
2. Stricter punishment of malpractice
3. Awareness campaigns for students about punishments for cheating
4. Proper admission criteria
5. Complete transparency in cutoffs and admission process
6. Counselling and psychological support for the students
Now what should we do so that genuine students do not suffer?
We can do this:
1. Providing complete resources for underprivileged students
2. Increase the financial aid and scholarships for the students
3. Complete investigation of the complaints
4. Timely answer them and give them the preference for allocation of seats
I don’t know if there will be any change in the coming time regarding this in our country about this issue but I certainly hope so there will be a time when the entire system will be changed and our future aspirants will get a proper and fair chance for their future because if they succeed in their life then our nation will succeed in the world.
Thank you for reading this. I hope you have a great day.
See lessdoes over usage of mobile phone at a young age have bad affect on children
Excessive mobile phone use at a young age can have detrimental effects on children’s development. Research by the American Academy of Pediatrics (AAP) highlights several concerns. Prolonged screen time can lead to issues such as reduced attention span and impaired cognitive development. For instanceRead more
Excessive mobile phone use at a young age can have detrimental effects on children’s development. Research by the American Academy of Pediatrics (AAP) highlights several concerns. Prolonged screen time can lead to issues such as reduced attention span and impaired cognitive development. For instance, a study published in JAMA Pediatrics (2019) found that increased screen time in young children is associated with lower scores in language and cognitive development tests.
Furthermore, excessive mobile phone use is linked to disrupted sleep patterns. Research published in Sleep Medicine Reviews (2020) indicates that exposure to screens before bedtime can interfere with melatonin production, leading to poor sleep quality and increased risk of sleep disorders. Poor sleep can exacerbate behavioral problems and negatively impact academic performance.
There is evidence suggesting that heavy mobile phone use can contribute to social and emotional issues. A study in Cyberpsychology, Behavior, and Social Networking (2018) found that excessive screen time is associated with increased risks of anxiety and depression among adolescents, due to reduced face-to-face interactions and increased exposure to cyberbullying.
Additionally, excessive mobile phone use can impair cognitive development, disrupt sleep, and contribute to mental health issues in children, underscoring the need for balanced screen time management.
See lessWhat make fundamental rights different for Armed forces of India?
In India, the fundamental rights for armed forces personnel differ significantly from those enjoyed by civilians due to the unique nature of their duties and the need for discipline and efficiency in the military. The Constitution of India provides these distinctions to maintain the integrity and efRead more
In India, the fundamental rights for armed forces personnel differ significantly from those enjoyed by civilians due to the unique nature of their duties and the need for discipline and efficiency in the military. The Constitution of India provides these distinctions to maintain the integrity and effectiveness of the armed forces.
For instance, Article 33 of the Indian Constitution empowers the Parliament to restrict or abrogate the fundamental rights of members of the armed forces to ensure proper discharge of their duties and maintain discipline. This means that rights such as freedom of speech, association, and assembly can be curtailed. A soldier, unlike a civilian, cannot join a political party or participate in a protest march, as it might compromise military discipline and cohesion.
A practical example of this is the restriction on freedom of speech and expression. Armed forces personnel are prohibited from openly criticizing government policies or actions, which is permissible for civilians. This restriction ensures that the armed forces remain apolitical and focused on national security.
Similarly, the right to form associations or unions is limited for military personnel. This prevents the formation of groups that could disrupt the chain of command and operational effectiveness, essential for the swift and decisive actions required in military operations.
These restrictions highlight the balance between safeguarding individual rights and ensuring the collective security and operational readiness of the nation’s armed forces, showcasing the unique demands placed on those who serve in uniform.
See less