Model Answer

Introduction

Good governance refers to the effective and efficient management of public resources, institutions, and services to ensure that they are transparent, accountable, and responsive to the needs of the citizens. It involves a combination of sound policies, efficient public administration, and active participation of citizens in decision-making processes.

Good Governance

Recent initiatives in terms of e-Governance steps taken by the State have greatly helped the beneficiaries:

1. Digital Services: Initiatives like Digital India and various e-Government portals have made government services more accessible. For instance, the online portal for passport applications has streamlined the application process, significantly reducing paperwork and long waiting times.
2. Transparency and Accountability: Online platforms have enhanced transparency in government processes. Initiatives such as e-Tendering and e-Procurement have reduced corruption and favoritism in public procurement. The use of e-Governance in public financial management has improved accountability and minimized financial irregularities.
3. Citizen Engagement: E-Governance initiatives have provided platforms for citizen engagement. For example, MyGov.in allows citizens to contribute ideas and feedback on various policies, promoting a more inclusive approach to governance.
4. Online Grievance Redressal: The introduction of online grievance redressal portals, such as the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), has simplified the process for beneficiaries to register complaints and seek resolutions.
5. Efficient Service Delivery: E-Governance has improved the efficiency and speed of service delivery. Initiatives like Direct Benefit Transfer (DBT) enable the direct transfer of government subsidies to beneficiaries’ bank accounts, eliminating intermediaries and reducing leakages.

Conclusion

E-Governance initiatives have significantly improved the efficiency and effectiveness of government services, increased transparency, reduced corruption, and enhanced citizen participation in decision-making processes. However, there is still much room for improvement, and it is essential for the government to continue investing in and expanding e-Governance initiatives to further enhance public services and promote good governance.