Distinguish between public servants’ bureaucratic and democratic attitudes. (125 Words) [UPPSC 2022]
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A democratic attitude in public service means putting citizens first. These officials see the public as partners, not just clients. They value transparency, openness to feedback, and a willingness to adapt to people’s needs.
On the other hand, a bureaucratic attitude is more rule-focused. These public servants prioritize efficiency and following procedures, often at the expense of flexibility. They tend to maintain a distance from the public, seeing them more as subjects than partners.
Ideally, public servants should find a balance between these two approaches, combining efficiency with responsiveness to citizens’ needs.
Democratic Attitude and Bureaucratic Attitude represent distinct approaches to public service:
Democratic Attitude:
Participation and Inclusivity: Emphasizes involving citizens in decision-making processes and valuing their opinions.
Responsiveness: Focuses on addressing public needs and adapting policies based on feedback.
Transparency: Encourages open communication and accountability to the public.
Flexibility: Adapts to changing social needs and priorities.
Bureaucratic Attitude:
Hierarchy and Formality: Adheres to a structured chain of command and strict procedural rules.
Impersonality: Emphasizes objective and consistent application of rules, often with less regard for individual circumstances.
Stability: Prioritizes maintaining established procedures and stability over innovation.
Authority: Focuses on enforcing regulations and policies without significant input from the public.
In essence, while a democratic attitude prioritizes citizen engagement and adaptability, a bureaucratic attitude emphasizes formal procedures and hierarchical authority.