Emotional intelligence (EI), also referred to as ‘emotional quotient’ can be defined as the ability to identify, understand and control emotions. This trait proves useful in maintaining social relationships. It not only helps in managing complex situations in the society but also helps in making decisions effectively and wisely.

Not much is needed to be said about the importance of emotional intelligence in personal life. It begins with the birth itself. When a child is born, the first act is crying, indicating a feeling of detachment. The baby immediately calms down when placed in the mother’s arms finding comfort and solace. Emotional intelligence helps in the building of a personality. Be it with friends or family, emotional intelligence is always involved. Hence, it is crucial to understand its importance and methods to manage it.

Now coming to the professional setting, emotional intelligence is equally important here too. This skill is much needed for every working individual, especially HR managers. Several conflicts arise at workplace which need to be addressed with a positive attitude. The company should allow the employees to express themselves freely in order to obtain constructive feedback, in turn, leading to better productivity.