In the following questions, carefully study the cases presented and then answer the questions that follow : You have joined as a reporter in a newly launched news channel. This choice was based on the assurance given by channel’s management ...
Mains Answer Writing Latest Questions
Preeti SinghBegginer
You are the District Magistrate of a hilly district, which has recently been struck by flash floods and landslides causing supply routes to be cut off. It is brought to your notice that shopkeepers in the area are taking advantage ...
In December 2015, the FBI attained the iPhone of one of the shooters in an ISIS-inspired terrorist attack that killed 14 people in San Bernardino, California. As part of the investigation, the FBI attempted to gain access to the data ...
Garima GuptaBegginer
In a Corporation Hotel, there were increasing problems between the hotel management and staff. To begin with, thefts were occurring in the rooms of those staying in the hotel. Loose change, jewelry, clothes, and other items were disappearing from rooms. ...
Garima GuptaBegginer
Being promoted above one’s peers with the sudden responsibility to supervise former friends is tough enough. But when one of the friends becomes a problem employee, the problem is even worse. Ashok Pandey was working in the accounting department of ...
Vihaan MalhotraBegginer
Your elder brother is serving in the Indian Armed Forces, as a Lieutenant Commander for the Indian Navy. He has arrived home on vacation after rescuing an Indian Merchant Ship hijacked by Somalian pirates in the Arabian sea. While the ...
Vihaan MalhotraBegginer
Mr Verma is a software engineer working with the IT Section of the Health Department, who has recently developed an application which helps patients keep track of medical information, doctor’s appointments, and prescriptions. Information about the patient/user is stored in ...
Vihaan MalhotraBegginer
Chinta Devi is a victim of the hidden apartheid of India. She is a manual scavenger and so are her family members. All through her life in the Meherpur locality of Uttar Pradesh, she has been subjected to life in ...
Imagine you're working in a customer service role where you frequently deal with frustrated and demanding clients. One day, you encounter a particularly customer who is upset about a product issue that was beyond your control. Initially, you feel defensive and find yourself becoming impatient withRead more
Imagine you’re working in a customer service role where you frequently deal with frustrated and demanding clients. One day, you encounter a particularly customer who is upset about a product issue that was beyond your control. Initially, you feel defensive and find yourself becoming impatient with the customer’s demands.
However, you pause and remind yourself of the ethical principle of empathy and respect for customers. You decide to change your attitude by actively listening to the customer, acknowledging their frustration, and focusing on finding a solution rather than defending yourself or the company.
By adopting this empathetic attitude, you manage to calm the customer down. You genuinely apologize for the inconvenience caused, assure them that you understand their frustration, and promise to look into the issue personally. You go above and beyond by offering a sincere solution that addresses their concerns.
This shift in attitude upholds your ethical standards by prioritizing customer satisfaction and respect. Instead of escalating the situation or dismissing the customer’s concerns, you chose to empathize and find a resolution that satisfied both parties. As a result, the customer appreciates your effort and leaves with a positive impression despite the initial problem. Moreover, your colleagues notice your ethical approach and teamwork, reinforcing a culture of customer-centric values within the organization.
In summary, changing your attitude to align with ethical principles of empathy and respect not only diffused a potentially difficult situation but also strengthened relationships and enhanced customer satisfaction, ultimately benefiting both the customer and the company.
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