Once, I mediated a conflict between two team members over project responsibilities. I listened to each person’s concerns separately, identified common ground, and facilitated a constructive discussion where they could express themselves openly. Encouraging empathy and understanding, we negotiated solutions like clarifying roles and improving communication. I followed up to ensure implementation and provided ongoing support. Reflecting on the process, I learned the importance of active listening, empathy, and fostering a collaborative environment for effective conflict resolution.